Technology advisory article

How to Review an IT Vendor Proposal Before Approving It

A technology proposal can look official and still leave important questions unanswered. Before approving a large purchase or project, slow it down and make the proposal prove itself in business terms.

Find the Business Problem First

A proposal should tie every major recommendation to a business reason. Replacing hardware because it is old may be valid. Moving a workload to Azure may be valid. Buying a new security tool may be valid. But the proposal should explain what risk, cost, downtime, compliance issue, workflow problem, or growth need it addresses.

If the business problem is unclear, approving the technical answer is premature.

  • What problem is this solving?
  • What happens if we wait six months?
  • What is required now, and what is optional?
  • What assumptions did the vendor use for sizing and pricing?

Separate Required Work From Upgrades

Most proposals contain a mix of necessary work, reasonable improvements, vendor preferences, and nice-to-have items. Leadership should not have to guess which is which.

Ask the vendor to label the proposal. Required for security or support. Required for compatibility. Recommended but optional. Can be deferred. That one exercise often reveals whether the scope is disciplined.

Check Accountability Before the Signature

The proposal should say who owns migration steps, backups, rollback planning, licensing, documentation, testing, training, and post-project support. It should also say what is excluded.

The best time to clarify those items is before approval. After the project starts, every vague line item becomes harder to negotiate.

  • Who validates backups before work begins?
  • Who updates documentation and admin access records?
  • What testing proves the project is complete?
  • What support is included after the cutover?

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